FAQ

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Terms of
Use

Shipping

Posters

  • We send all posters in a separate tube to ensure they are not damaged. If you order mixed products, your poster may arrive earlier or later than the other package.

Returns &
Exchanges

Can I return downloadable products?

No, downloadable products cannot be returned or refunded.

Damaged
goods?

Step 1 – Within seven (7) days of your merchandise delivery date, please email team@sophiatara.org to give us your order information.

Step 2 - Save original packaging!

Step 3 - Take photos of damaged artwork and packaging. Please email these photos to team@sophiatara.org

Step 4 -  We'll contact you for the next step

If you have any further questions, please contact us here:

Thank you!